🔔 Important Notes
Redemption statuses are shown in your Redemption History.
While a redemption is Pending, KYC Review, Review, or Processing, the associated SC is not available in your Player Wallet.
If a redemption Fails or Expires, the SC is automatically returned to your Player Wallet.
Processing and Settled (Paid) redemptions cannot be canceled or reversed.
First-time redemptions may take longer due to full account review.
🟡 Pending
What it means
Your redemption request has been started, but the submission is not yet fully completed.
The redemption cannot move forward until all required steps are finished.
Why this happens
Required ID and selfie verification has not been completed yet.
This step is mandatory to finish submitting your redemption request.
This is most common on a first redemption, which requires full verification.
Note: This status is not held by PlaySlotsMobile. It means the player must complete the required verification steps.
What happens to your Sweeps Coins (SC)
The SC amount being redeemed is temporarily removed from your Player Wallet while the redemption is Pending.
Expiration
If the required verification is not completed within 24 hours, the redemption expires automatically.
When a redemption expires, the SC is returned to your Player Wallet.
What you must do
If prompted, upload your ID and complete the selfie verification to finish submitting the redemption request.
Once completed, no further action is required — please allow time for review.
🔵 KYC Review
What it means
Your redemption request has been fully submitted and is in the first stage of verification review.
What to expect
This stage can take 12 hours or less.
No action is required unless additional verification is requested.
What happens to your Sweeps Coins (SC)
The redeemed SC remains temporarily unavailable in your Player Wallet during review.
Expiration
If the review is not completed within the allowed time window, the redemption may expire, and SC will be returned.
🔵 Review
What it means
Your redemption is in the final stage of review before a decision is made.
What to expect
This is the last step before the redemption is approved and sent out.
No action is required unless requested.
What happens to your Sweeps Coins (SC)
The SC remains temporarily unavailable during this stage.
Expiration
If the redemption does not move forward within the allowed time window, it may expire, and SC will be returned.
🔵 Processing
What it means
Your redemption has been approved and already sent out.
The payout is no longer under review.
What happens to your Sweeps Coins (SC)
The redeemed SC is permanently deducted from your Player Wallet.
What to expect
Debit Card (Instant): Funds are already in your bank account.
Bank Account (ACH): Funds have been sent and may take 1–3 business days to appear.
Important
No further action is needed.
Once a redemption reaches Processing, it cannot be canceled, reversed, or expired.
🟢 Settled (Paid)
What it means
Your redemption has been fully settled by the payment processor.
Funds were successfully delivered and finalized.
What happens to your Sweeps Coins (SC)
The redeemed SC remains permanently deducted from your Player Wallet.
What to expect
No action is required.
This status is for confirmation and record-keeping only.
🔴 Failed
What it means
Your redemption was declined and could not be completed.
Common reasons
Name, date of birth, or address does not match your account or ID
Blurry, expired, digital, or invalid ID
Selfie verification failure
Payment method not in your name
You were prompted to upload ID and selfie verification and declined consent
Invalid card type
Redemptions require a valid debit card in your name.
Credit cards are not supported.
Some cards (e.g. Cash App, Apple Cash, Chime) may not always be accepted.
What happens to your Sweeps Coins (SC)
The SC from the failed redemption is automatically returned to your Player Wallet.
What to do
Correct the issue and submit a new redemption request.
Contact support if you need help understanding the failure reason.
⚪ Expired
What it means
The redemption request was not completed or approved within the required time window.
What happens to your Sweeps Coins (SC)
The SC from the expired redemption is returned to your Player Wallet.
What to do
Submit a new redemption request.
If you believe the expiration occurred in error, contact support.