🔔 Importan Notes

Requirements to Redeem

Your player account must be fully verified.
Minimum redemption amount: 100 SC.
You must have fully met the playthrough requirement.
You must not have already reached the limit of 2 redemption requests within the current rolling 24-hour period.
You must not have already redeemed a total of 9,500 SC within the current rolling 24-hour period.
You must not have an existing redemption in Pending status. A new redemption may only be submitted after the previous redemption has been approved.
Your account must be in good standing and comply with all platform rules and policies.

Redemption Methods & Timing

Debit Card (Instant): Funds are sent immediately and typically appear in your bank account within seconds.

Bank Account (ACH): Funds are sent out immediately and may take 1–3 business days to appear in your bank account.

Identity & Verification

The debit card or bank account must be in your own name. Redemptions under a different identity will be rejected.

KYC (ID & Selfie) is required in the following cases:
- Your first redemption
- Once your total redeemed (all time) reaches $600 or more
- Every 5th redemption
- Any single redemption over $2,000
- Whenever PlaySlotsMobile deems it necessary

Before You Submit

Double-check all information before submitting your redemption.
Any mismatch (name, DOB, address, card/bank details, National ID (SSN) or ID information) may cause delays or rejection.

Once a redemption reaches Processing or Paid status, it cannot be canceled or reversed.

1. Open Your Wallet

From the game lobby, click Wallet (top-middle or top-right icon).

Figure 1: Wallet icon in the game lobby.

2. Open The Redeem Screen

In the Wallet popup, click Redeem under your SC balance.

Figure 2: Redeem button under your SC balance in the Wallet popup.

3. Enter Redemption Details

Enter the amount of SC you wish to redeem (minimum 100 SC).
Select Redemption Method:
1. Card (Instant) — funds arrive in minutes.
  1. Enter Card number, Expiration date (MM/YY), and Last 4 of SSN or National ID.
2. Bank Account (ACH) — funds arrive in 1–3 business days.
  1. Enter Account number, Routing number, and Last 4 of SSN or National ID.
Double-check all fields before submitting. Any wrong or mismatched number can delay or fail your redemption.

Figure 3: Redemption form showing Card method with card number, expiration date, and last 4 SSN/ID fields.

Figure 4: Redemption form showing Bank Account (ACH) method with account number, routing number, and last 4 SSN/ID fields.